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Apr 27, 2017

This week, we look at brand apologies, from sort-of-good ones to really really bad ones. What can a brand do to win back customers when they've caused serious harm? 

Soylent. Taco Bell. Dole. We go deep on brands that have caused major gastrointestinal distress (why do people keep taking cruises?) and break down the...


Apr 20, 2017

This week, we treat ourselves the musical snack of brands: the jingle. Where did they come from? What makes them good? What makes them really, really bad? And why don't we make them that often anymore?

We cover it all, from the Wheaties Quartet's OG club banger to Tab's soothing-yet-sexist jingle of the 70s to the...


Apr 13, 2017

Special guest Patrick Coffee, senior editor at Adweek and editor of Agency Spy, joins us to tell the story of William Grizack, a.k.a. The Griz: branding's most notorious criminal. This story has it all: $269 million worth of fraud, burner phones, an Audi Q7, and, of course, brands. 

We talk about how he got caught, and,...


Apr 6, 2017

Special guest co-host Robert Dean joins Caitlin in The Brand Hole this week. We get so deep into personal branding—what it is, how to think about your own—that we accidentally rebrand Robert Dean from a regular standup into Cobert Tween, the Tween Comedian. Follow our advice at your own risk.

We also talk about Tyra...